Anyone else feel like they've been put on the "ignore" list for tech support?
I originally reached out to Taber for tech support over an issue that seemed to emanate from Charter (my ISP) and my connection to the light bulbs. The issue was silently resolved but I feel that my “help” and persistence was to much for the LIFX team and now I seem to be ignored on ANY request.
I’ve spent around $3500 on LIFX products and I feel I should get a response back when I have a problem with one of them. I’ve dedicated a HUGE amount of my time and effort into what makes LIFX LIFX.
I am a nerd at heart, but don’t get me wrong. I’m not sitting in my mom’s basement punching keys because I have no other life. This is what I do, not for a living, but because I’m compelled. If there was a pill I could take to cure me from this, I might just take it.
I enjoy your products everyday, LIFX. I think you are the leading tech on the lightbulb front. But PLEASE take me off the “ignore list”. I can upload a lot of cool videos of my $3500 worth of LIFX products on youtube that will dazzle folks. The locals here love it (I live on the mouth of a major river).