Here’s what I think of the quality of the LIFX dev team’s work.
This is what I sent to your tech support
“I had everything working for months and now only 2 bulbs of 14 can be controlled by the software on any platform (Android, iOS, Windows 10). I’ve reset the bulbs, turned off my 5Ghz radio and tried everything in your help section. It is not acceptable that your product is this unstable. If I don’t get an acceptable solution in a reasonable amount of time, actively campaigning against your product will be my new hobby. Every email, every text, every forum post, and every in-person conversation about home automation products will start with “LIFX firmware is a crime against humanity”. Hang that one on the SCRUM board for your software team because that should be the team’s motto. I can’t imagine someone without tech skills trying to solve these issues. You have no right to sell a product this unstable. Now I know why you don’t have phone support. You are too embarrassed to defend your “science fair” project in person.”
This is my review at Amazon
“This product simply not ready for the public. They admitted that they only have two support reps and their management cower behind them instead of understanding how great customer service works. If you are lucky, the bulbs will work without issue. I work as a software developer and followed all the steps to correct the issues with these bulbs without success. I changed router settings, used their firmware updater, reset the bulbs,and tried using their software on iOS, Android, and Windows 10 without results. Less tech-savvy users have 0% chance of correcting these issues.
The simple truth is that you are taking a huge gamble by investing in this product. I had 14 bulbs working without issue and then every bulb besides 2 of them stopped connecting. Imagine if your smart phone had the connection issues these bulbs have. How is this acceptable? This light has one advantage over a normal LED bulb and their software team blew it. When a company has no phone support or public forum on their website it should be a warning not to invest in their product. Not only am I going to stop using their product but I’m actively going to steer everyone I speak to away from their products. The fact that tech support is just two people speaks volumes about what this company is really about.”