Hi, I have bought two LIFX bulbs today and I am getting this error message no matter how many times I power off and power on the light bulbs. I have the app installed, and have adequate signal strength on my router, and two light bulbs.
I have created an account on the application, but cannot log into support. When I log into the support website using the same login as the app, It says “You cannot reset your password”. Therefore, I can’t contact support because the application is forcing me not to.
I have checked that my router is broadcasting on channels 1-11 only and is DHCP enabled.
The specific error message I am getting is: "Lifx has been connected to NETGEAR, but this device is now connected to the Wi-Fi Network ‘LIFX_A19_20c629’. To use LIFX, please open the settings app and connect this device to the Wi-Fi network ‘NETGEAR’ " .
What to do? I feel like this is a pretty serious black eye on the bulb reliability if I can’t connect them and I am blocked out of technical support too.
Thanks for reading.