Lifx+ illumination reduces by 30 to40% after 5 to 7 minutes

Hi all, I am writing from India. The Lifx+ A19, and Lifx E26 bulbs version 2.9, which were gifted by my son from USA were installed in July. Since day one the Lifx + had connectivity problems, after seeking help from support team I was advised to update to version 2.15 10 days ago and the Lifx + never been disconnected till now. But the illumination gets reduced by 30 to 40% in about 7 minutes time. Twice I submitted request to support and I don’t use any effect. Ticket no 238886. My other Lifx bulb is working well with version 2.9 and without any issue. Now I am not rushing to upgrade to 2.15. As I am living in India, for the cost of returning I can purchase a new bulb. Request your advice.
Thank you.

Hi Lifx, Thank you very much for the replacement of Lifx+. Now I have to wait for some time to receive it here in India.

Thanking you,
Rajendra Prasad Reddy.