I work in the mobile device industry and I am very familiar with ai technology such as google assistant and alexa. That’s why I was more than pleased when my parents bought me a set of smart bulbs for Christmas. However the process of syncing these lifx mini bulbs to my wifi has been an unbearable nightmare.
They worked fine at my parent’s house but they will not connect to my wifi and all tech support is willing to do is send me a link to the setup guide. (Before you ask, the answer is yes, I have reset my bulbs.)
At this point I feel it best to steer my customers interested in automating their homes away from this brand do to poor tech support. Please give me a reason not to.
You might want to give us a hint about the differences between your parents’ house where they work fine and your house where they don’t.
And some symptoms of what’s happening beyond “an unbearable nightmare”.
My first guess would be that you have the 2.4GHz band turned off on your Wi-Fi system and are trying to use devices that only support 2.4GHz on a 5GHz only Wi-Fi network. But, hey, that’s a guess since you’ve given no actual data to work from.
Well firstly you are posting in the dev section not using…
Lifx support is actually rather good, they always respond quickly to me and their setup guide covers what you need if you follow it. Resetting your bulb isn’t going to do anything more than reset the bulb.
Have you done your research and looked at their web pages ?
Have you checked your router ? 2.4g is required, ensure you don’t have too many devices on your network and your router isn’t the issue. Is DHCP enabled on the router, do you have enough available IP addresses for the number of devices on your network ? Often cheap routers have no more than maybe 10 devices allowed.
If you can start the on-boarding process on your phone (it detects your bulb) and the app lists your wifi then you are most of the way there, if it won’t connect past that then you need to look at your router and the settings there, the bulbs are simple, they may be rejected by the router have a look at the log on it.
Further to the suggestions above, when I first started with LIFX I found that sometimes it would help to reboot the phone prior to attempting to link the LIFX bulb.
also if on Android it used to have issues with connectivity, I would disable mobile data and then it forced all data over wifi which resolved the issue.
The latest OS and updates to the app seem to have fixed issues I had in the past.