My customers have been reporting issues where some of their bulbs are not showing up in my app. Upon investigation, it appears that the bulbs stop broadcasting their advertisement messages at some point. There are a few similar topics on these forums, but I’m not sure if it’s the same issue (notably, When a bulb goes “offline” why doesn’t it try again?).
Customers are reporting that the bulbs do show up in the LIFX app and other apps, but I suspect this is because those apps are using the Cloud API, instead of the LAN API. In my home testing I’ve only seen this issue a few times, but when debugging through Wireshark I was able to confirm that the affected bulbs are no longer advertising over UDP (which is why my app isn’t seeing them).
Power cycling the bulbs seems to solve the issue for me, but doesn’t always work for my customers. I’ve also had a customer try to perform the hardware reset procedure, but it was unsuccessful.
Does anyone have any experience with this? I’ve nearly completed the next major version of my app, and I’d like to provide the appropriate guidance & support to my customers who experience this issue.
I have this issue. Also, I have a hard time controlling my lights over lan recently because of this. Cloud is 100% Lan is 50 50. I contacted support and they acknowledged it is a known issue with no info on a fix.