Before I contact support I thought I’d ask the community if anyone has experienced this issue and might be able to point me in the right direction.
After about 3 weeks with 1 x Mini Colour and 2 x Z Strips - Mini Colour 100% stable, no issues.
2 x Z Strips also 100% stable until the last few days - the issue being that when set to White (any temp), within a minute or two, the strips randomly select a colour and then “drift” both hue and saturation. When you reneter the app, you can literaly watch the colour % and white saturation circle on the colour wheel move of their own accord. Happens to both strips equally.
I’ve reset everything to scratch ( I think) -
- Removed the Z strips from Cloud account
- Hardware reset the Z strips (and unplugged controller from strip and reset again)
- Uninstalled app from all devices, reinstalled app on one phone (Android) only
- Unlinked all API’s from the Cloud account
At this stage the Z strips stay white when turned back on - but as soon as they are added to the network and app, they start colour changing and drifting again. as I mentioned, they were working perfectly for 3 weeks in the same environment.
Any ideas, am I missing something obvious?
Cheers in advance.