What’s the deal with LIFX “Support?” I submitted a ticket several weeks ago, and I cannot get anyone to respond besides the silly automated reply. I have reached out via email and via the website multiple times with ZERO luck. Does anyone work in Support at LIFX???
I have 12 bulbs, four of which now appear to be defective. They’ve suddenly gone dim over the past couple of months. Other LIFX bulbs on the same circuit work fine, i.e., they’re bright, change colors, etc. I’ve tested the defective bulbs in multiple lamps on different circuits. I can see them on my network, and everything appears to be fine except that they’re dim. I’ve tested applying different levels of brightness, but they don’t change.
What’s most disappointing is the TOTAL lack of engagement from “Support.” Likewise, they provide no way to reach out by phone or chat – no way to get more information or find out how to return/replace the defective bulbs.
LIFX – shame on you for failing to support your loyal customers!!!
While I like LIFX bulbs (the ones that work, at least) I feel I have no choice to submit complaints to the Better Business Bureau and the Federal Trade Commission. Maybe if enough folks make their poor customer experiences known, LIFX will improve its service.